Caller & unit
Keep typing — suggestions appear once the complaint is descriptive enough.
Saves as intake with a snapshot of what was suggested.
Suggested parts
Enter the complaint to see what past jobs suggest. This is a suggestion, never a diagnosis.
Ask the caller
Curated questions appear here once a complaint is entered.
While we have you — is anything else acting up on this unit, or any other unit? (doors, seals, ice, noise)
Captured on every call — this is where extra work is found.